Fulfillment Representative
VegasTickets.com is an industry-leading ticket brokerage that serves clients from around the globe as they descend upon Las Vegas to satisfy their appetite for world-class entertainment. We offer tickets to all shows, concerts, sports, headliners, MMA, boxing, rodeo, and theater events in Las Vegas and around the world. We are an e-commerce company servicing global clients. Our goal is to be a client's one-stop source for everything in Vegas from show tickets to nightclubs.
Job duties include but are not limited to:
· Handling inbound and outbound support calls, website chats, and emails, with the intent of resolving all first level support.
· Act urgently on escalated support calls, website chats, and emails from customers and sellers ensuring a positive customer and seller experience.
· Serve as a liaison with partner sites and sellers to assist customers.
· Manage ticket deliveries.
· Work with staff and ticket exchanges to execute in hand dates accurately, resolving any issues that may arise.
· Problem solving issues regarding any tickets not delivering.
· Daily engagement to maintain product knowledge of the services that the company offers.
· Participation in small or large projects.
· Provide input on improving processes and procedures.
· Other Duties as Required.
EDUCATION and/or EXPERIENCE:
The ideal candidate will possess a combination of the following education and/or equivalent experience:
• High School Diploma or GED required
• 1+ years of experience in a Call Center and/or Customer Service-related job preferred, but not required
• Excellent written and verbal communication skills
• Experience within the hospitality, entertainment, box office, ticketing environment preferred, but not required
• Strong analytical abilities and problem-solving skills • Proficiency in Microsoft Office products including Word, Excel, and Power Point
• Ability to analyze information, solve problems and make quick, fact-based decisions
• Strong computer skills; Ability to learn and work with the latest programs.
LANGUAGE SKILLS:
• Ability to read and interpret documents such as procedures, operating instructions, and procedure manuals.
• Ability to speak effectively before co-workers or individuals. Foreign language skills are a plus.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, sit, walk, and reach with hands and arms, and talk or hear. Must be able to perform repetitive motions 75% of the time. Must be able to lift 30 lbs.
Full Time and Part Time opportunities available
WE OFFER
· Competitive Compensation - $15-$17 HR
· Outstanding Benefits for Full Time Employees; Paid Time Off (PTO), Medical, 401(k)
· Opportunities for Growth
· Free show tickets
Applicants will look to join a fast-paced, energetic, dynamic, diverse, results driven team.
Vegastickets.com Values:
VegasTickets.com promotes and embraces the importance of our core values throughout our organization. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
• We get it done and Work Hard
• We welcome in our loved ones and make it Family Friendly
• We create an atmosphere to Have Fun
• We have the courage to Innovate
• We recognize those less fortunate and Give Back to our community
Applicants must be highly motivated, successful individuals, strong leaders, enjoy hospitality, detail oriented, ability to multi-task with excellent communication skills, both written and verbal. Accuracy and attention to detail. The ideal candidate is engaging, fun, outgoing, innovative, and an excellent problem solver. Flexibility and versatility are key to this role as no two days are the same and the strength to juggle more than one project at a time is necessary.
Submit a cover letter and resume as attachments to jobs@vegastickets.com, or deliver in person between 10am and 2pm Monday through Saturday at 4325 S. Dean Martin Dr., Suite 300, Las Vegas, NV 89103
VEGAS TICKETS VIP CUSTOMERS LOVE US
“Vegas Tickets absolutely rocks!! I can't believe I got to see Aerosmith front row! The team was an absolute delight to work with and I still can't believe they got me the seats of my dreams. This isn't my first time that Vegas Tickets has hooked it up and it won't be the last!! Trust your gut and go with these guys.”
“VegasTickets.com was super helpful in getting me great tickets for the Las Vegas Bowl yesterday. Roger and his team were quickly responsive to my last-minute request. The tickets arrived immediately, and the experience was seamless! Thank you Roger and your team for always coming through!”
“Roger and his team are the best of the best. I was in Vegas for work and hoped to grab a last-minute show. Not only were they able to find me a ticket, but it was 9 rows from the stage right in the center!! Absolutely incredible customer service and such a pleasure to do business with.”
“Great Customer Service and even better seats. The team at Vegas Tickets was super easy to work with and went above and beyond to deliver an awesome experience for me and my family. My son absolutely loved Monster Jam and thought the trucks were the coolest thing ever! Thanks to Vegas Tickets we had amazing seats that I couldn't find anywhere else online. I will definitely be using their services again anytime I need tickets. Thanks Vegas Tickets......You guys are awesome!”
“We planned a last-minute trip to Vegas and I was able to get seats to 2 shows that were sold out elsewhere. Great selection, decent prices and they were very helpful. I would definitely use Vegas Tickets again in the future!”
“I was looking for NFR Rodeo tickets last minute and also wanted to see George Strait same weekend. Could not find any good seats online. Would never trust a scalper with possible fake tickets.
Heard about Vegas Tickets. Called them. Wow! I was thrilled to be able get great seats for NFR and sat Front row for George Strait. I don’t know how they do it, but all tickets were valid, and we had the greatest time. Will definitely use them again and refer my friends.”
“Vegas Tickets absolutely rocks!! I can't believe I got to see Aerosmith front row! The team was an absolute delight to work with and I still can't believe they got me the seats of my dreams. This isn't my first time that Vegas Tickets has hooked it up and it won't be the last!! Trust your gut and go with these guys.”
“VegasTickets.com was super helpful in getting me great tickets for the Las Vegas Bowl yesterday. Roger and his team were quickly responsive to my last-minute request. The tickets arrived immediately, and the experience was seamless! Thank you Roger and your team for always coming through!”
“Roger and his team are the best of the best. I was in Vegas for work and hoped to grab a last-minute show. Not only were they able to find me a ticket, but it was 9 rows from the stage right in the center!! Absolutely incredible customer service and such a pleasure to do business with.”
“Great Customer Service and even better seats. The team at Vegas Tickets was super easy to work with and went above and beyond to deliver an awesome experience for me and my family. My son absolutely loved Monster Jam and thought the trucks were the coolest thing ever! Thanks to Vegas Tickets we had amazing seats that I couldn't find anywhere else online. I will definitely be using their services again anytime I need tickets. Thanks Vegas Tickets......You guys are awesome!”
“We planned a last-minute trip to Vegas and I was able to get seats to 2 shows that were sold out elsewhere. Great selection, decent prices and they were very helpful. I would definitely use Vegas Tickets again in the future!”
“I was looking for NFR Rodeo tickets last minute and also wanted to see George Strait same weekend. Could not find any good seats online. Would never trust a scalper with possible fake tickets.
Heard about Vegas Tickets. Called them. Wow! I was thrilled to be able get great seats for NFR and sat Front row for George Strait. I don’t know how they do it, but all tickets were valid, and we had the greatest time. Will definitely use them again and refer my friends.”
