Client Experience Representative
We are seeking a motivated and customer-focused Client Experience Representative to join our team. In this role, you will be the first point of contact for our clients—providing exceptional service, building strong relationships, and helping customers secure the best ticketing experiences possible. This is an exciting opportunity to work in a fast-paced, entertainment-driven environment with room for growth and advancement.
At VegasTickets.com, we are an industry-leading ticket brokerage serving clients from around the globe as they come to Las Vegas to experience world-class entertainment. We offer tickets to concerts, shows, sporting events, headliners, MMA, boxing, rodeo, and theater performances—both in Las Vegas and worldwide. As an e-commerce company, our mission is to be our clients’ one-stop source for everything Vegas, from unforgettable show tickets to VIP nightlife experiences.
Job duties include but are not limited to:
- Build personalized client experiences based on individual preferences and needs.
- Develop and maintain positive relationships with existing and new clients
- Actively prospect, research, and qualify new sales leads.
- Update and maintain accurate client data in our system
- Collaborate with management to set, execute, and exceed quarterly sales goals.
- Respond to client calls and emails promptly and professionally.
- Work within the Ticketing Point of Sale system to search, purchase, or sell tickets.
- Partner with the marketing team to support email campaigns and client outreach.
- Perform additional duties as assigned to support the team.
EDUCATION and/or EXPERIENCE:
The ideal candidate will possess a combination of the following education and/or equivalent experience:
- High School Diploma or GED required
- 2–3 years in box office, venue, concierge, customer service, or hospitality preferred.
- Strong written and verbal communication skills, with the ability to present and respond professionally to clients and colleagues.
- Proficiency in MS Office Suite, including Excel, Word, and PowerPoint.
- Quick learner with the ability to adapt to new software and system updates.
- Strong problem-solving, multi-tasking, and conflict resolution skills.
- Problem Solving and multi-tasking abilities
- Comfortable working independently and taking initiative without constant supervision.
- Flexible schedule with availability to work evenings, weekends, and holidays as needed.
- Bilingual skills, especially Spanish, are a plus.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, sit, walk, reach with hands and arms, and talk or hear. Must be able to perform repetitive motions 75% of the time. Must be able to lift 30 lbs.
Full Time and Part-time opportunities available
WE OFFER
- Competitive pay and performance-based incentives.
- Opportunities for career growth and advancement
- A collaborative team environment in the exciting world of live entertainment.
- Employee discounts on tickets and events
Vegastickets.com Values:
VegasTickets.com promotes and embraces the importance of our core values throughout our organization. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We get it done and Work Hard
- We welcome in our loved ones and make it Family Friendly
- We create an atmosphere to Have Fun
- We have the courage to Innovate
- We recognize those less fortunate and Give Back to our community
Submit a cover letter and resume as attachments to jobs@vegastickets.com, or deliver in person between 10 am and 2 pm Monday through Saturday at 4325 S. Dean Martin Dr., Suite 300, Las Vegas, NV 89103
VEGAS TICKETS VIP CUSTOMERS LOVE US
Vegas Tickets is hands down the best option to go with when looking for concerts tickets! I got such a good deal on a GREAT seat for Coldplay! The process was seamless and super easy. I definitely recommend them for all concerts, shows, and any entertainment you might be looking for!
Jennie with Vegas Tickets hooked us up with the most amazing tickets for Jon Batiste and John Legend. We could not be happier with Jennie, Roger, or Vegas Tickets. I highly recommend them, which doesn't come easily to me! Thank you, Vegas Tickets!
“Roger and his team are the best of the best. I was in Vegas for work and hoped to grab a last-minute show. Not only were they able to find me a ticket, but it was 9 rows from the stage right in the center!! Absolutely incredible customer service and such a pleasure to do business with.”
“Great Customer Service and even better seats. The team at Vegas Tickets was super easy to work with and went above and beyond to deliver an awesome experience for me and my family. My son absolutely loved Monster Jam and thought the trucks were the coolest thing ever! Thanks to Vegas Tickets we had amazing seats that I couldn't find anywhere else online. I will definitely be using their services again anytime I need tickets. Thanks Vegas Tickets......You guys are awesome!”
“We planned a last-minute trip to Vegas and I was able to get seats to 2 shows that were sold out elsewhere. Great selection, decent prices and they were very helpful. I would definitely use Vegas Tickets again in the future!”
“I was looking for NFR Rodeo tickets last minute and also wanted to see George Strait same weekend. Could not find any good seats online. Would never trust a scalper with possible fake tickets.
Heard about Vegas Tickets. Called them. Wow! I was thrilled to be able get great seats for NFR and sat Front row for George Strait. I don’t know how they do it, but all tickets were valid, and we had the greatest time. Will definitely use them again and refer my friends.”
Thank you so much for finding us tickets for Bruno Mars. Our family had such an among time. You got me the best seats and Was able to deliver them way before show time. Costumer service was excellent Thank you for the top notch experience. We will definitely recommend you to everyone.
“VegasTickets.com was super helpful in getting me great tickets for the Las Vegas Bowl yesterday. Roger and his team were quickly responsive to my last-minute request. The tickets arrived immediately, and the experience was seamless! Thank you Roger and your team for always coming through!”
“Roger and his team are the best of the best. I was in Vegas for work and hoped to grab a last-minute show. Not only were they able to find me a ticket, but it was 9 rows from the stage right in the center!! Absolutely incredible customer service and such a pleasure to do business with.”
“Great Customer Service and even better seats. The team at Vegas Tickets was super easy to work with and went above and beyond to deliver an awesome experience for me and my family. My son absolutely loved Monster Jam and thought the trucks were the coolest thing ever! Thanks to Vegas Tickets we had amazing seats that I couldn't find anywhere else online. I will definitely be using their services again anytime I need tickets. Thanks Vegas Tickets......You guys are awesome!”
Best place in town to get tickets! Walked right in got what I wanted. As a Vegas local, Great place without the crowd.
“I was looking for NFR Rodeo tickets last minute and also wanted to see George Strait same weekend. Could not find any good seats online. Would never trust a scalper with possible fake tickets.
Heard about Vegas Tickets. Called them. Wow! I was thrilled to be able get great seats for NFR and sat Front row for George Strait. I don’t know how they do it, but all tickets were valid, and we had the greatest time. Will definitely use them again and refer my friends.”
