Client Experience Representative

VegasTickets.com is an industry-leading ticket brokerage that serves clients from around the globe as they descend upon Las Vegas to satisfy their appetite for world-class entertainment. We offer tickets to all shows, concerts, sports, headliners, MMA, boxing, rodeo, and theater events in Las Vegas and around the world. We are an e-commerce company servicing global clients. Our goal is to be a client's one-stop source for everything in Vegas from show tickets to nightclubs.

Job duties include but are not limited to:

· Build client experiences to fit the needs of each individual client’s preferences

· Develop and maintain positive relationships with existing and new clients

· Actively prospect and research new sales to establish qualified leads

· Continually Update and maintain current client data

· Collaborate with management to create, execute, achieve, and exceed quarterly sales goals established by management

· Ensure that all calls and emails are answered in a timely and professional manner

· Project Management

· Other work duties as assigned

EDUCATION and/or EXPERIENCE:

The ideal candidate will possess a combination of the following education and/or equivalent experience:

· High School Diploma or GED required

· 2-3 years of previous related experience in customer service, sales, retail, festivals, theater, box office, venue, concierge, sales, or hospitality preferred.

· Ability to effectively present information, and respond to questions from co-workers, clients and management

· Applicants will be goodwill ambassadors to our clients and will be expected to build relationships while providing excellent service

· Excellent written and verbal communication skills · Ability to handle conflict/dispute resolution

· Maintain confidentiality and use the utmost discretion when privy to sensitive information

· Problem Solving and multi-tasking abilities

· Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume; ability to apply concepts of basic math

· Proficient in MS Office, specifically Excel, Word, and PowerPoint

· Quick learner, especially when it comes to learning and adapting to new computer programs and updates

· You should be a motivated self-starter, passionate and goal-oriented high achiever

· Must be able to work successfully without constant supervision

· Must be willing to work any and all shifts to including weekends and holidays

· Ability to speak effectively before co-workers or individuals.

Foreign language skills are a plus.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, sit, walk, reach with hands and arms, and talk or hear. Must be able to perform repetitive motions 75% of the time. Must be able to lift 30 lbs.

Full Time and Part-time opportunities available

WE OFFER

· Competitive Compensation - $20/hr. plus bonus opportunities

· Outstanding Benefits for Full Time Employees; Paid Time Off (PTO), Medical, 401(k)

· Opportunities for Growth

· Free show tickets

Vegastickets.com Values:

VegasTickets.com promotes and embraces the importance of our core values throughout our organization. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We get it done and Work Hard

• We welcome in our loved ones and make it Family Friendly

• We create an atmosphere to Have Fun

• We have the courage to Innovate

• We recognize those less fortunate and Give Back to our community

Submit a cover letter and resume as attachments to jobs@vegastickets.com, or deliver in person between 10 am and 2 pm Monday through Saturday at 4325 S. Dean Martin Dr., Suite 300, Las Vegas, NV 89103